We are committed to maintaining high levels of quality across our whole product range.
As an ISO 9001 registered business we ensure that our underlying procedures and systems deliver exceptional standards across our entire product offer.
The Nile Linen Group are as equally committed, with a number of international quality accreditations including ISO 9001, ISO 14001 and Oeko-Tex.
With our experienced procurement team we have forged strong partnerships with a handpicked number of suppliers carefully selected for their manufacturing expertise and their established quality credentials, they now work closely with us to produce amazing products at very competitive prices.
Our dedicated customer service team are committed to offering you excellent customer service. From order placement, queries or just general advice, we aim to offer a level of support that helps you exceed your client’s expectations.
All orders for standard products placed by 3pm will be despatched that day and delivered the next and our 50,000 square feet of warehouse holding millions of pounds worth of stock ensures that we maintain high levels of service across our entire range.
In the unlikely event that we deliver the wrong goods or you receive products that are faulty or damaged, please notify us within 7 days of receipt of goods.
Failure to do so means we cannot accept responsibility after this date.
You may contact our sales office on 01282 604 040 or email us on firstname.lastname@example.org.
Our 2,400 square feet of showroom allows us to showcase our wide range of products. Call our sales team if you’d like to visit our facility and get to know us and our products a little better.
We work with all our suppliers to ensure that good ethical practices are adhered to.
We have a zero tolerance policy to child labour.
Nile Linen Group have achieved Fairtrade certification.
We are committed to minimising our impact on the environment. We are proud to have achieved the GoTS standard and EU Ecolabel for our bedlinen range.